We strive to make our customers happy so please let us know if you are not fully satisfied with your product. Please keep in mind that all items are handcrafted by our team or carefully sourced from sellers around the world. No 2 items are exactly alike, but we strive to match the product description/photos. Be sure to read all product descriptions and view details on our About pages.
If, for some reason, our team is not able to purchase the necessary supplies to complete your travel dollhouse or designer dollhouse to match the product description, you will be contacted immediately. You will be given the option to cancel your order for a full refund or continue the order with new options provided to you.
PROCESSING & SHIPPING
Items are made to order and can take time to ship. Refer to the table below for processing times:
Designer Dollhouses: 1 week
Travel Dollhouses: 3 weeks
Mini Furniture & Decor: 3 weeks
Customized Packages: 3 weeks
Custom Dollhouses: 3-4 months
Refer to the table below for shipping costs based on the amount you spend..
Domestic Shipping (Within the United States)
Up to $70: $10
Over $70: FREE
Note: Digital products are not included in the total to qualify for free shipping.
Physical products that will be shipped must be over $70 to qualify for free shipping.
International Shipping (Outside the United States)
Flat Rate to Canada: $20 (USD)
Flat Rate to Australia and UK: $25 (USD)
*We will not ship entire dollhouses outside the United States.
Note: Due to coronavirus-related issues, international packages that do not arrive are
only eligible for a refund of half the order total.
RETURNS & REFUNDS
If you are not satisfied with your product, please let us know within 7 days of receiving the product. Please note that each product is made by hand and has its own unique characteristics. You will qualify for a full refund if the product is damaged from shipping or if the product does not match the description. We cannot provide you with a refund if the product is damaged by your child so be sure to read our Age Guide below to determine the suitability for your child.
We will pay for the return shipping cost in the event the product was damaged during shipping or the product does not match the product description. The customer is responsible for return shipping if the product was damaged by a child. Please return your item within 5 days of receiving your return shipping label.
Instant downloads do not qualify for returns or refunds.
Your personal information will NEVER be shared with a third party. All payment information is verified through PayPal or our credit card processor Stripe. Your order information is saved securely for tax purposes and to ensure customer satisfaction.
- Credit / Debit Cards
Be sure to check the age guide for individual listings to determine if a product is appropriate for your child. In general, our travel dollhouses and designer dollhouses are designed to be played with children 4 years and up, while our custom dollhouses are more suitable for children 8 years and up. Individual dollhouse furniture and decor is suitable for children 8 years and up due to the delicate and small nature of the items. We are not responsible for children damaging the products.