CUSTOMER SATISFACTION

I strive to make my customers happy so please let me know if you are not fully satisfied with your product. Please keep in mind that all items are handcrafted by my or carefully sourced from sellers around the world. No 2 items are exactly alike, but I strive to match the product description/photos. Be sure to read all product descriptions before purchasing.

If, for some reason, I am not able to purchase the necessary supplies to complete your order to match the product description, you will be contacted immediately. You will be given the option to cancel your order for a full refund or continue the order with new options provided to you.

PROCESSING & SHIPPING

Items are made to order and can take time to ship. Please allow 3-4 weeks for your order to ship.

 

Refer to the table below for shipping costs based on the amount you spend..

Domestic Shipping (Within the United States)

Up to $70: $10

Over $70: FREE

Note: Digital products are not included in the total to qualify for free shipping.

Physical products that will be shipped must be over $70 to qualify for free shipping.

International Shipping (Outside the United States)

Flat Rate to Canada: $20 (USD)

Flat Rate to Australia and UK: $25 (USD)

*We will not ship entire dollhouses outside the United States.

Note: Due to coronavirus-related issues, international packages that do not arrive after 6 months

from the ship date are only eligible for a refund of half the order total.

RETURNS & REFUNDS

If you are not satisfied with your product, please let me know within 7 days of receiving the product. Please note that each product is made by hand and has its own unique characteristics. You will qualify for a full refund if the product is damaged from shipping or if the product does not match the description. I cannot provide you with a refund if the product is damaged by your child so be sure to read our Age Guide below to determine the suitability for your child. 

I will pay for the return shipping cost in the event the product was damaged during shipping or the product does not match the product description. The customer is responsible for return shipping if the product was damaged by a child. Please return your item within 5 days of receiving your return shipping label. 

Instant downloads do not qualify for returns or refunds.

PRIVACY

Your personal information will NEVER be shared with a third party. All payment information is verified through PayPal or my credit card processor Stripe. Your order information is saved securely for tax purposes and to ensure customer satisfaction.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

AGE GUIDE

In general, my products are designed to be played with children 4 years and up. Some of the smaller items could pose a choking hazard so children should not be left unsupervised while playing.